FAQ
Frequently asked questions for SouthJewel Jewellery Trade
How do I get a valuation for my jewellery?
Send clear photos through the contact page or book a video call. We'll give you a fair, written estimate within two days, and a formal valuation if you need one for insurance.
Do you buy gold and silver items?
Yes, we purchase gold, silver, and platinum in any condition — from broken chains to unwanted rings. We pay based on live market prices posted on our site each morning.
Can I trade in an old item for a new one?
Our trade-in service lets you bring a piece, agree its value, and put that amount towards any item from our collection — the difference is paid by you at checkout.
Is my information kept confidential?
Absolutely. We use secure encryption and follow reasonable steps to protect your details — we only share identity or transaction info with enforcement if legally required.
How does the payment work, and when do I get paid?
For buy-ins we transfer by bank transfer within two postal-service hours after we confirm the metal content at our workshop (or same day for local drop offs). You get a receipt.
What happens if I will not sell at the offered price?
Soft spot removed — you are never under pressure here. Your jewellery is kept intact and returned to you if you refuse our offer, no questions asked.